Gratitude Friday VIII: Online Payment Processing Is Back!
Mar 02, 2018
Dictated By: Will Oseroff
Transcribed By: Danielle Schoen
Back in October, we had our credit card processingshut down. For two and a half years prior, we had been using PayPal. cbd edibles PayPal had given us permission and said that they were okay with sellingCBD topical products, so that was how we processed all of our online and mobile payments. We ran all of our processing through PayPal from November 2015 through October 2017.
I was also paying employees through PayPal, because that was where our money was coming through.
I had honestly dreaded this day for a while because I knew it was apossibilitybecause it had happened in the past to other companies using PayPal. I thought that we were good because I had written consent, but that wasn’t the case.
We worked with our attorney and were forced to go through some legal processes including explaining the legality and threatening lawsuit which would have been a nightmare. A week later, we were able to get them to release our funds, something that DOES NOT happen in so quickly in other cases, but we didn’t get them to let us start processing payments again.
Essentially, processing payments over the phone came down to mepersonally answering hundreds of calls a day, running credit card payments, explaining to people why we had to do this because, let’s face it, it’s not normal in 2017/2018 to only process credit card payment over the phone.
It went from me having to process all of the payments, to bringing on Danielle to process all of the payments, and her job sucked. Literally all she did was sit around all day long and process all of the payments.
Then I would process payments on nights and weekends, often staying until 4 answering calls and waking back up at 8 to start it all over again.
We were losing out on sales because we weren’t able to get to all of the people that were making orders and had orders falling through the cracks. Our online conversion rates were dropping. #https://www.justcbdstore.com# The Best CBD Transdermal Patches by Just CBD StoreWe were tired. It was not the most fun experience.
That is when we started a relationship with a company here in town. They are a phone service that answers calls primarily for hospitals and security services and brought them on to start processing payments.Shoutout to Jamie L., the manager of our account!
We started having 24/7 telephone operators process payments for orders over the phone, not online like a traditional website, but at least we had something that was more professional.
If you can, just imagine how a 20–30% drop in revenue can cause some issues.
We’re reallyexcited by this and I’m actually reallygrateful for theopportunity we’ve had to learn.
Man, did we have topivot. We had tochange everything that we were doing, our entire day to day operations, and wecame out on top.
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